Rather Than Calling The Lawyers, Why Those Upset At Bad Online Reviews Should...
You may recall that a few months back we were threatened with a libel lawsuit over some comments on a very old blog post. We get similar threats approximately once a month, almost always about someone...
View ArticleDoctor Sues Patients Over Bad Yelp Reviews
We've seen all sorts of business owners get upset about Yelp, but it seems to be ratcheting up a notch. For example, take Denver chef, Scott Parker, who lashed out at Yelp reviewers in a recent...
View ArticleCompany Claims Submitting Negative Yelp Review Violates Contract
Patty points us to a Reddit post where someone claims that after posting a negative Yelp review, the company being reviewed threatened the reviewer with legal action, claiming that the review violated...
View ArticleGreek Apple Support Company Sues Customer For Complaining About Service
A bunch of folks have been sending in this story about how Greek firm Systemgraph, which is an official support partner of Apple in Greece, is apparently suing a customer who complained online about...
View ArticleProspectMatch Threatens Forum That Hosts Negative Reviews; Says It Will Bury...
Paul Levy alerts us to yet another case of companies looking to abuse the legal process to shut down negative reviews and opinions. In this case, amazingly, someone involved in the company even seems...
View ArticleWhy Doctors Shouldn't Abuse Copyright Law To Stop Patient Reviews
Two years ago, we wrote about a very sketchy operation, called Medical Justice, that was pushing a highly questionable plan to use the DMCA to stop patients from rating their doctors on online ratings...
View ArticleZappos Uses Mechanical Turk To Correct Spelling/Grammar Errors In Reviews......
Boing Boing points us to a fantastic story about how Zappos uses Mechanical Turk to fix grammar and spelling mistakes in product reviews. You see, research shows that if a product has well-written...
View ArticleMedical Justice Caught Posting Happy Reviews Of Doctors; Claims It's Just...
Tim Lee has been doing a wonderful job dismantling the highly questionable claims of Medical Justice, the sketchy company that signs up doctors to give their patients forms that claim to hand over the...
View ArticleDuke Nukem PR People Publicly Threaten Those Who Give Bad Reviews
You may have heard that Duke Nukem Forever finally came out after a decade plus of being vaporware. It's no secret that the original team behind the game was somewhat obsessive-compulsive about not...
View ArticleJulie Taymor Blames Twitter For Bad Reviews Of 'Spiderman: Turn Off The Dark'
If you haven't been following the massive disaster that is the Broadway production of Spider-Man: Turn Off the Dark, you've been missing a massive train wreck in slow motion. Julie Taymor, who was the...
View ArticleIs Filing A Defamation Lawsuit Really The Best Way To Respond To A...
I'm catching up on some slightly older stories and this one was submitted a few times, but I'm just getting around to it. It involves the Carleton Hotel in Oak Park, Illinois, suing a couple for...
View ArticleCan A Computer Pick Out Fake Online Reviews When Humans Can't?
It's no surprise that there are a ton of "fake" reviews online of just about anything that can be reviewed. Businesses, hotels, authors, musicians, etc., all want to make sure that whatever it is...
View ArticleHow Confusion & Lack Of Clarity In Copyright Law Make Reviewing Poems Difficult
techinabox alerts us to a short NY Times piece by David Orr, in which he notes yet another problem with copyright law, in that publishers are afraid to publish reviews of poems that actually dare to...
View ArticleHollywood's Kinder, Gentler DRM: UltraViolet, Getting Slammed In Reviews
Remember UltraViolet? This was Hollywood's plan for a new, kinder, gentler DRM for movies that would try to provide some additional features. Or, rather, it would (oh so generously) grant you back...
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How Do You Promote A Bad DRM Scheme? With A Bad Movie Of Course
Recently, we were talking about the horrible customer reviews that Warner's Ultraviolet DRM was getting. These customers were having such a hard time trying to justify the headache that came from...
View ArticleDentist Forced Patient To Sign Away Future Copyright On Any Online Review;...
We've talked about Medical Justice a few times. This is the highly questionable outfit that gives doctors and dentists forms that these medical professionals then require patients to sign in order to...
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Dentist Who 'Invoiced' Patient For Negative Reviews, Getting Slammed On Yelp
You may recall that, yesterday, we wrote about the class action lawsuit filed against dentist Stacy Makhnevich. Makhnevich used ethically and legally dubious forms from the organization Medical...
View ArticleReal Estate Firms Slipping 'Non-Disparagement' Clauses Into Rental Agreements...
Rob Hyndman points us to travel guide guru Arthur Frommer speaking out about a ridiculous trend from some real estate firms that do vacation rentals: slipping a non-disparagement clause into contracts...
View ArticleGym Allegedly Threatens To Call Police On Blogger For Blogging That Its...
Every time you think that there have been enough examples of the Streisand Effect that it should stop people from trying to censor perfectly legitimate content, you're just setting yourself up to be...
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Manufacturer Of Buggy 'Kobo Touch' E-Reader Manages Customer Complaints By......
Quick quiz on crisis management, internet-style: Exercise 1: The product you've just introduced is a buggy mess, short on content and backed with terrible customer service. What do you do? a.) Bite...
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